Check out our Frequently Asked Questions below. If you still need help please contact us!

Orders & Shipping

How do I apply my Magnetic Grip?

1. Choose the most comfortable spot to place your grip.
2. Remove the protective film from the adhesive back of the metal ring provided with each grip.
3. Apply light pressure with your fingers to stick the metal ring to your device case.
4. Place the magnetic grip onto the ring, and you're all set!
Note: Since the adhesive is very strong, it is recommended to apply the ring ONLY to cases and not directly onto the device itself.

Which shipping methods are available?

INTERNATIONAL: All international orders are shipped via FedEx and include full tracking from our door to yours. A phone number is REQUIRED at checkout to ensure a smooth and successful delivery. Please make sure to provide it when placing your order!

ITALIA: Le spedizioni nazionali sono effettuate con Posta Delivery Standard (tracciata). E' necessario inserire un numero di telefono nelle note dell'ordine per agevolare la consegna. Su richiesta è disponibile anche la consegna presso i punti InPost (contattami prima di effettuare l'ordine).

Note: for shipments within the EU, no customs duties apply.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.

Why does my order say "Pre-Transit"?

All shipments are 100% tracked! If your order shows "Pre-Transit", don't worry: it simply means the shipping label has been created and the package is awaiting the first scan by the courier. The tracking status will update within 24–48 business hours after pickup.

Can I cancel my order?

Cancellations are accepted within 1 hour of purchase. After this window, I can no longer cancel the order as all items are made to order and may already be in production or ready for shipment.

How long does it take to process my order?

Order processing usually takes up to 5 business days. During peak seasons (holidays and summer), it may take a few extra days, but an announcement will always be posted. Please check the current processing times on Etsy before placing your order.

How do I choose the correct insert size?

Each insert includes a size chart to help you choose the best fit for your device. If your device is not listed in the options or if you are unsure which size to choose, please send me a message on Etsy - I’ll be happy to help!

The adhesive ring provided with the Magnetic Grip isn't sticking. What can I do?

The metal adhesive ring included with each grip is a small extra provided for free with every order (as stated in each listing). Therefore, it cannot be replaced or refunded in case of issues.

I entered the wrong address. What happens now?

To ensure successful delivery, buyers must provide an accurate and up-to-date delivery address. For standard shipping, please ensure your last name is clearly visible on your mailbox. If you realize there is an error in your address, please message me on Etsy as soon as possible so I can update it before shipping. Unfortunately, orders that have already been shipped to an incorrect address cannot be refunded or cancelled. Please double-check your address during checkout to avoid any issues.

Why does my e-reader go to sleep-mode when I attach the magnetic grip?

E-readers have a built-in magnetic sensor designed for smart covers. When the magnetic grip is attached directly over this sensor, it tricks the device into thinking a cover is closed and automatically puts it to sleep. To fix this, simply move the magnetic ring a couple of centimeters away from the sensor - shifting it slightly higher or towards the center usually avoids it entirely. Alternatively, you can go into your e-reader's settings and disable the automatic sleep/smart cover feature altogether.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at decifrashop@outlook.it to initiate a return.

Can I exchange an item?

Yes! If you need a different size or color, we’re happy to process an exchange within 14 days of delivery. Contact us to get started.

What if my order arrives damaged?

We’re so sorry! If your order arrives damaged, please send us a photo at decifrashop@outlook.it within 7 days, and we’ll make it right.

Other Questions

How can I contact you?

We’d love to hear from you! Email us at decifrashop@outlook.it or fill out our contact form.

Do you offer wholesale?

Yes! If you’re interested in wholesale orders, please reach out to us for pricing and details.

Where can I follow you on social media?

Stay connected with us on instagram @decifra_ig for new arrivals, sales, and behind-the-scenes content!

Still Need Help?

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